Look for the Broken

A case in point. I bought a new car this weekend. Talk about a process this is broken, awful, sad, wasteful, slow, inefficient, irritating, and ripe for a re-imagining (can anyone say Tesla?).

They have millions of dollars of inventory sitting out in the sun, snow, sleet, hail, rain just sitting.

You have to play a game with them to agree on a price. You know that whatever price they quote you is not the real price. They might tell you that you are getting a discount for some reason, but they can likely make that back up somewhere else with another variable (trade-in).

They low ball you on trade-in and act like they will have a hard time with that model, feature, color, type, etc. When you already know the trade-in value from looking it up online.

You agree on a price, but then there is another $199 in documentation fees.

If you decide you are going to leave, the manager needs to meet you and wants to know what he can do.

If you accept a deal, then you spend another hour doing paperwork. In our case, they had information from a prior car we had bought at the dealer that was wrong (address, email and phone) and no matter how many times we corrected it, the wrong data continued to show up on forms. They loaded a new email address into a system but they loaded it incorrectly and there is no way to edit it. The business manager lacks the mileage on our trade-in so she runs out to get it and it takes her 20 minutes while we sit waiting.

Throughout the whole process they keep telling us to rate them a 10 on the survey.

If Tesla, Uber, Airbnb and others can overcome entry barriers, they will crush these business models.

Look for the broken. And here is an article about doing it inside your own operations.

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Getting Better?

I usually don’t pay much attention to IT futurists who like to tell us how IT will look in a few years. I mostly think those articles are written by people who are looking to increase their following or subscribers and are not likely based on real insights. One group I followed years ago wrote about Future IT and while some of the points where great, I thought others were absurd.

But, as I think about IT and where it is going, I think corporate IT is getting smarter and has more options than it has had in the past.

  • We can host applications internally or in public clouds or in a blend.
  • We can use open source solutions for some parts of the stack.
  • We can virtualize services and avoid more and more hardware.
  • We can use SaS solutions in some cases.
  • We can outsource parts of our service in areas where we don’t want to operate.

And we have new IT visibility tools that can give us deeper insights into our own operations than ever before. ServiceNow, Apptio, and xMatters give us more options than ever before.

I’m not sure we are getting smarter and I’m not sure if we are getting more respect from our business partners, but I do think we have more options than ever before.

What do you think?

Hardware Foundation Behind Everything

There is an article on HBR called “Does Hardware Even Matter Anymore?” which discusses product development and how new systems/solutions/apps are all software related. It reminded me of 2013 blog post entitled, “Don’t call it ‘the cloud’. Call it ‘someone else’s computer.‘”

I get the abstraction idea in the first article and firms like Google and Salesforce.com deliver amazing capabilities where the hardware is hidden behind the scenes. However, don’t forget that all these amazing systems/solutions/apps are running on hardware behind the scenes (or in your hand). Companies like Google and Salesforce.com lull you into thinking they are software companies, but don’t forget that they are huge hardware companies with data centers located somewhere. Systems/solutions/apps are running on your smartphone (hardware) and then likely connected to some ‘cloud’ systems running on Amazon’s cloud or another ‘cloud’ somewhere else in the world (more hardware).

Servers, storage, networking and related are the backbone behind all these things.

There is hardware somewhere in the stack.

Vaccination

I read years ago that if enough computers in an organization have anti-virus software installed, then the chance of a really bad virus outbreak in the organization is greatly diminished just by the fact that the virus won’t enough hosts to spread to inside the organization.

An article about this very point caught my eye this week and I wanted to share it here and elsewhere. The article says:

The success of his vaccine (it resulted in the virtual eradication of polio in the U.S.) was due to a phenomenon called (sic) Herd Immunity. In short, as more people were vaccinated against the virus, it had less and less places to spread, and that meant less places to spread from, until finally the disease was eliminated.

IT shops need to invest it technology solutions to prevent, detect and eradicate malware. At the same time, organizations must continually educate their employees about risk and vulnerabilities that can be minimized with good behavior, good decision making and discipline. A service like phisme.com can help with the later.

Both are needed.

Storage

Did you realize that the disc drive industry is adding 10 Exabytes of storage per week to the world?

My iPhone has 128GB of storage on it which is a lot for a phone.

My Mac has 3TB or 23 times that amount of space.

I recently learned of a large, high-tech firm that has about 95 Petabytes of storage in their entire IT infrastructure. That is 32,000 times the amount of storage on my Mac.

The disk drive industry is shipping 7 times that amount every single day.

These numbers surprised me.

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